Overview
At Just Girls Faves, we want you to have the best shopping experience with us. While we take great care in ensuring that all our products meet high-quality standards, we encourage you to review our size guide and product descriptions before placing an order to ensure the perfect fit.
Please note that all sales are final, and we do not accept returns or offer money-back refunds for items sold in good condition. However, if you receive a defective or incorrect item, we are happy to assist you with a resolution.
Defective or Incorrect Items If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, kindly provide the following details:
- Your order number
- A clear photo of the item showing the defect or issue
- A brief description of the problem
Once we review your request and approve the claim, we will provide further instructions for an exchange or replacement.
Non-Returnable and Non-Refundable Items To maintain hygiene and quality assurance, we do not accept returns or offer refunds for:
- Items purchased in the correct size and good condition
- Items worn, washed, or altered
- Sale or discounted items
- Gift cards and promotional items
- Personalized or customized orders
Exchanges We only replace items if they are defective or incorrect. If you believe you qualify for an exchange, please contact our support team within 48 hours of receiving your order.
Shipping Returns If we request an item to be returned due to a defect or error, we will provide return instructions. Please note that we do not cover return shipping costs unless the issue was due to an error on our part.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help? If you have any questions regarding your order, feel free to reach out to us. Our team is always happy to assist you!
Thank you for shopping with Just Girls Faves!
